Garmin - can't connect with the app

I am trying to connect the Sleep as Android app with my Garmin Vivoactive 3 device and I am not able.
I have installed the Garmin add on phone and app on the smartwatch.

While I want to test device in android app it can’t connect with Garmin device. Can anyone guide me if I do something wrong?

Hello, thanks for reaching out.
For Garmin, the “test sensor” feature is not implemented as the integration platform itself is quite limited. For a guide on how to connect the watch, please see the documentation.

The problem is though I go to Sleep as android Homescreen, click on “Start sleep tracking” and I can see this:

The bar goes to the end and tracking starts but not sure if the app uses my smartwatch to track movement and heart rate.

When you see this screen on your phone, a prompt should show up on your watch, asking whether you want to start Sleep. Does that happen?

If not, could you please try starting tracking from the watch, by just starting the Sleep app? That should trigger the tracking on the phone as well.

If all fails, please send me a wearable log (left menu > send wearable report).

I wasn’t able to start either form phone nor smartwatch. Wearable report sent.

@jiri-urbandroid any news? How the log looks?

@jiri-urbandroid have you got my wearable report?

Hello, I’m terribly sorry for not replying sooner. I didn’t get your report. In fact I found out recently that on Android 10 (which I suspect you have?) the wearable report functionality is broken. We’ll fix it with an update that will be pushed tomorrow.

I also bought a Vivoactive 3 and tested sleep tracking with it for multiple nights - in all of the nights I didn’t have any issues with starting tracking (from the watch). So apparently there has to be something special about your setup. What firmware do you have? Do you have any special version of the watch like APAC?

Please, could you send the wearable log once again after the next update of the Garmin addon reaches you?

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Thanks for letting me now. I have Android 10 indeed, but I haven’t saw the update in Googla app store since your response. Can you confirm is there already? It is for the Sleep as Android app or Garmin plugin itself?

Hey, you’re right. You need the latest version of both (Sleep as Android & Garmin addon) but they’re on staged release.
We’ve just bumped Garmin addon to 100% so it should update for you soon or you can update manually from Play Store.

Sleep as Android has the latest release on 5% rollout so you probably don’t have it but you can speed things up by installing it from our website (you can just install it over you already installed Sleep as Android, it won’t interfere with further updates from Play Store. Just make sure that you DO NOT UNINSTALL the app first - that would delete all your data).

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I’ve updated everything but the problem still exists. I have even clear all data and reboot everything. Still no connection. I sent you the report via email.

Any news about my problem? Still can’t connect. I would like to use your app.

Hey, any news regarding this? I’m experiencing the same issue as nieprzem. Also Vívoactive 3.

Hi there, any news about this issue. I’m experiencing exactly the same problem.
Thanks in advance!

Seem to have the same problem on garmin venu