I’m a new tickwatch pro user and sleep as android seems to work perfectly other than It cannot read my heart rate. I already contacted the mobvoi support and they told me that sleep as android app would need to gather the heart tracking data from the mobvoi app. So I’d like to request support for tickwatch pro (and possibly the same feature would add support for other tickwatch products as well) if it’s possible for you to do.
I am with you. Possessing a TicWatch Pro recently I would really like to analyze my sleep with my watch. Really can not wait for them to add to the list this wonderful watch
Snap. Just signed up for an account to ask this very question. At the moment, I take off my Ticwatch and switch it off, then put on my old MiBand 2 while I’m asleep. Both feed into Google Fit so I lose nothing there, but it seems daft I have to remove my £200 watch and put on a £30 one to get the heart rate measurement.
1 Like
I also have this device and have no HR support despite it being a Wear OS 2 wearable.
Wait, the Pro is a Wear OS device. Shouldn’t HR work out of the box with the Wear OS version of Sleep as Android after granting the needed permission?! Bummer, I was planning to get one…
I just got the ticwatch pro a few days ago and I have heart rate tracking in sleep as android. It was a beta option in settings. I turned it on, joined the beta program and downloaded the beta app.
@dranderson, does your heart rate show in your sleep graphs? I too signed up for the beta and am using the beta app, but I can’t get a HR in my sleep graphs with my Ticwatch Pro.
Hello, if your Wear watch does not send HR to Sleep, the problem is most often a missing Sensors permission either on the watch or on phone. First please make sure your have the BETA version of the app. As this feature is BETA only.
Make sure that both phone and the watch have body sensors granted.
a) to grant the permission to the app on phone, go to System Settings > Apps > Sleep > Permissions
b) to grant the permission to the app on watch, just start Sleep on your watch and it will ask you for granting the permission. If it does not, please do the following:
- Swipe down from the top of the screen.
-
- Wear OS by Google: Tap Settings
Apps & notifications App permissions.
- Wear OS by Google: Tap Settings
- All other watches: Swipe left and tap Settings Permissions.
- Tap on Sleep > Body sensors to turn it on.
If you do not see the body sensor permission on your watch, than the BETA version of the watch app has not yet been synced over to your watch. You may want to uninstall the SleepWear app from your watch and install it again.
There is also a special case: Wear OS requires same permissions on the phone and watch, but the permission of 6.0 only to not force all pre-6.0 users to accept a new scary permission which they do not need anyway. So at the moment HR won’t work when your phone is pre-6.0 and your watch has a higher Android version number.
If you there are no permissions listed on the watch, please, reinstall the watch app as you still have a non-BETA app on the watch with does not declare the permission…
Yes, I do get heart rate on my graphs.
Ta. Petr ended up responding on a different thread…the problem was I had installed the Sleep as Android app on my watch before switching to the Beta version on my phone. I had to uninstall the app from my watch and re-install it in order to get the beta on the watch. Once I did that and opened the app on my watch it prompted me for a permission to access my ‘vital signs’ data. So hopefully tonight it’ll be all good.
I uninstalled the app from my TicWatch pro now it won’t let me install the beta again.
The watch is dulled out in the play store with the words, “This item is not compatible with your device” written under it.
What can I do to get the beta installed on my watch? Or to get the app back period?
Edited to ADD… Nevermind, I had two install from the phone then reboot both phone and watch and now it’s installed…
Please also put HR data in the graphs section of the app!
I own the same watch, and the monitoring of the motion sensor and heart rate sensor works perfectly. I even analyze the beat chart every morning in the statistics.
It is very likely that you have stopped granting permission or that there is a misconfiguration in your Tiwatch Pro.
Not sure if it helps. I have Tickwatch E3, which was recently upgraded to WearOS 3, and it could not track Oxygen 24 hours. Reboot helped. Mobvoi’s sleep tracking is a shit. Perhaps you need to install Google Fit on your watch and add it as a third party to Mobvoi. No data loss. I am not yet sure if Google or Mobvoi helps. Or both are needed. Health Connect app is the future. So, you should stick to it.