Detailed description of the problem:
On average 6 nights a week, the communication between the watch and the app fails. This of course impacts smart alarms which I really really miss.
Steps to reproduce:
Unknown, random events
Version of Sleep as Android:
Premium version 20210616 (22433)
Sleep tracking from watch version 20201106
Watch / Phaser Starter for Sleep as Android version 1.0
Garmin Fenix 5 Plus with Sleep as Android app version 20210607
Problems have started in November 2020 (once a week on average)
Have gotten worse in February 2021 (5 - 6 times a week)
I have contacted support 3 times, first two times I was left aside for lack of time. Contacted them again today, have received a first answer.
I have checked all the battery optimization settings for my Samsung S10e with Android 11. Whitelisted all Sleep as Android app, bluetooth, … I’ve verified it 4 times already and except not everything is listed in FAQ or Documentation, I’m positive I’ve done everything necessary.
If you have any idea of what it could be, or need any further information, please let me know.
Thanks in advance