I can’t seem to connect my Venu anymore. After initializing sleep analyse on my phone the launch sleep prompt gets initiated on my watch. After confirming the watch keeps displaying it’s connecting to phone. The phone displays a warning that the alarm clock and sleep analyse probably is not working on my device. I’ve turned off battery optimization by setting 'app battery usage" on unrestricted. But that doesn’t resolve the issue.
Hi @Manasse_Lindhout, what version of Sleep app do you have at the moment?
Have you uninstalled the addon from the phone after June update?
Was the device connected before? How long have you been having this issue?
Are all system restrictions disabled - even Adaptive battery, optimizations for Watch starter, Connect apps, and Bluetooth? Are all optimizations disabled even on the watch (hibernation, sleep mode)?
Hi Lenka,
Thanks for the quick response.
App version: 20250818
I reinstalled the add-on from my phone today
I could connect the device before.
I am having this issue since the 21st but haven’t used the app for a while before that.
As far as I can tell I’ve disabled all system restrictions.
Weird thing is that in connect IQ the version number is 20250804 and after a second reinstall my watch displays 20230810
Hi, the addon from the phone must be uninstalled (not reinstalled).
Are the restrictions disabled even for BT?
Hi,
I’ve lifted all restrictions on all the associated apps I could find
. Bluetooth is not a separate restriction on the OnePlus Nord but I gave all apps all permissions I could and followed all applicable instructions of Don’t kill my app!
I reinstalled the app from the watch by removing it from my watch via Connect IQ, and via the watch it self and turning both the watch and phone off and on than do a reinstall from Connect IQ.
Is there any other way?
I am at a loss here
Even BT can be restricted - in the list of apps, you need to add it by adding system apps.
Is the addon on phone uninstalled? From your screenshot it looks like it is still present.
I thought you meant the add-on on my Watch. I’ve un installed everything from my phone and Watch. And installed everything again according to the manual. Followed all instructions from “Don’t kill my app” and even switched to developer mode to lift BT restrictions. (they are hidden) In gave all apps all the rights I could find and it’s still not working.
Weird as I had it working on this phone with this watch when I bought the app in 21.
I give up trying to connect the app with my watch.
Maybe I’ll try again someday when I switch to another phone.
Do you recall what has changed before the connection stopped working for this wearable?
Is there an exclamation warning on the Connect app, when you try to connect the wearable?
If you start from the watch - does it open the tracking screen on the phone or is it still stuck in the attempt to connect to the phone?
I don’t know what changed. As mentioned I did not use SWA for a while. So my guess is that it’s probably caused by a FW update for my phone or watch.
There is a exclamation warning stating that Sleep analysis and alarm clocks might not be working on my device and that I need to adjust device settings.
If I start from the Watch it opens the tracking screen on my phone. The watch stays in the connecting to phone screen as in the picture I uploaded earlier.
I can also stop the analysis on my phone from my watch
It sounds like the phone sees the watch, but does not let us to communicate with the addon on the watch.
Is there any hibernation mode or sleep mode active on the watch?
Is the warning you see displayed on the phone or on the watch?
Could you please start the tracking from the phone and then from the watch and after 10-15 minutes send the wearable report from the Left menu > Support?
No hibernation or anything similar on the watch.
The warning is on the phone.
Just send you two bug Reports.
One started and stopped from my phone one from my Watch
Hi, for some reason, no reports are in the inbox. Could you please send them again?
You should get an automatic reply as a confirmation the emails landed in our inbox.
Thanks for checking up on this.
I forgot that my Gmail app from my phone keeps emails with attachments in the outbox of my phone for some reason.
I’ve manually attached the files to the email and send it out.
Also got the confirmation